Terms and Conditions

Effective Date: January 28, 2025

1. Introduction and Definitions

1.1 Introduction

Welcome to Box of Drugs PLLC ("Box of Drugs," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our medical concierge services, including our website, telemedicine services, and the Box of Drugs program. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Definitions

- "Service(s)" refers to all medical concierge services provided by Box of Drugs PLLC, including but not limited to telemedicine consultations, prescription services, and the Box of Drugs program.

- "Box of Drugs Program" refers to our prescription medication service that provides members with a pre-selected set of medications for emergency use under physician guidance.

- "Member" refers to any individual who has enrolled in our concierge medical service program.

- "Subscription" refers to the recurring membership agreement between Box of Drugs PLLC and the Member.

- "Emergency" refers to an acute medical situation requiring immediate attention, as determined by our licensed physicians.

- "Physician" refers to a licensed medical doctor employed by or contracted with Box of Drugs PLLC.

- "Medication(s)" refers to the prescription medications provided through the Box of Drugs program.

- "Telemedicine" refers to the provision of healthcare services using telecommunications technology.

1.3 Legal Capacity

You must be at least 18 years of age and possess the legal capacity to enter into these Terms. If you are accepting these Terms on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms.

2. Subscription and Payment Terms

2.1 Subscription Model

Box of Drugs PLLC operates on a subscription-based concierge model. Our services are not covered by insurance, and we do not submit claims to insurance companies or participate in any insurance networks.

2.2 Payment Terms

a) All services require upfront payment of the subscription fee.

b) Subscription fees are non-refundable except where prohibited by law.

c) Current subscription rates are published on our website and in your membership agreement.

d) We reserve the right to modify subscription rates with 30 days' notice to existing members.

2.3 Automatic Renewal

a) Your subscription will automatically renew at the end of your purchased subscription period unless canceled.

b) To cancel automatic renewal, you must provide written notice before the end of your current subscription period.

c) Cancellation requests received after the subscription period begins will be effective for the following subscription period.

d) We reserve the right to decline renewal of any subscription at our discretion.

2.4 Prescription Refills

a) Medications in your Box of Drugs will be automatically refilled based on reported usage and expiration dates.

b) You may opt out of automatic refills by providing written notice.

c) Lost or stolen medications will be refilled at the discretion of the physician and will be subject to regular refill rates.

2.5 Payment Methods

a) We accept major credit cards, debit cards, electronic funds transfer (EFT), PayPal, Venmo, and ApplePay.

b) By providing payment information, you authorize us to charge your chosen payment method for all fees incurred.

c) Failed payments may result in immediate suspension of services.

d) A fee of $35 will be assessed for checks returned due to insufficient funds.

2.6 Late or Missed Payments 

a) Services may be suspended if payment is not received by the first day of the service month. 

b) A grace period of 3 business days may be provided before service suspension. 

c) In the event your subscription lapses, you may still call for consultation with the understanding that your subscription will be automatically restarted at the prevailing rate.

2.7 Financial Responsibility

a) You acknowledge that you are financially responsible for all charges associated with your subscription.

b) You agree to maintain current and valid payment information with us at all times.

c) Changes to payment information must be submitted at least 5 business days before the next billing date.

3. Box of Drugs Program Details

3.1 Program Overview

a) The Box of Drugs program provides members with a curated selection of prescription medications for potential emergency use.

b) All medications are provided under the supervision of licensed physicians.

c) Medications are prescribed and dispensed in accordance with all applicable state and federal laws.

3.2 Physician Consultation Requirements

a) Members MUST consult with an on-call physician before using any medication from the Box of Drugs.

b) Physicians will provide specific instructions for medication use during consultation.

c) Members agree to follow all physician instructions regarding medication usage.

d) Use of medications without prior physician consultation constitutes a violation of these Terms and may result in immediate termination of membership.

3.3 Medication Safety and Storage

a) Members must store all medications:

   - At room temperature (68-77°F/20-25°C) unless otherwise specified

   - In a dry place away from direct sunlight

   - Out of reach of children and pets

   - In their original containers with labels intact

b) Members must not store medications in bathrooms or other areas prone to temperature and humidity changes.

c) Members are responsible for maintaining the security of their Box of Drugs.

3.4 Usage and Reporting

a) Members must report all medication usage to Box of Drugs PLLC within 24 hours of use.

b) Members must report any adverse reactions immediately to Box of Drugs PLLC and seek appropriate emergency care if needed.

c) Members must maintain an accurate record of all medications used.

d) Regular inventory checks may be required as part of the program.

3.5 Travel Considerations

a) Members are responsible for checking and complying with all travel regulations regarding prescription medications.

b) Members should consult with Box of Drugs PLLC before traveling with their medications.

c) International travel with Box of Drugs medications requires prior consultation and documentation.

3.6 Medication Expiration and Disposal

a) Members must regularly check medication expiration dates.

b) Members must not use expired medications.

c) Box of Drugs PLLC will provide instructions for proper disposal of expired medications.

d) Members must not dispose of medications in household trash or flush them down toilets unless specifically instructed to do so.

3.7 Prohibited Actions

Members must NOT:

a) Share or sell medications from their Box of Drugs

b) Transfer medications to different containers

c) Allow others to access or use their Box of Drugs medications

d) Modify or alter medication packaging or labels

4. Telemedicine Services

4.1 Service Description

a) Box of Drugs PLLC provides telemedicine consultations via phone, video, or other electronic means as part of the subscription service.

b) Consultations are available 24 hours a day, 7 days a week for active members.

c) All telemedicine services are provided by licensed physicians in accordance with applicable state and federal laws.

4.2 Consultation Process

a) Members may initiate consultations through our designated communication channels.

b) Members must provide accurate and complete information about their medical condition during consultations.

c) Physicians will determine the appropriate course of treatment based on the information provided.

d) Members must disclose all medications they are taking, including those not provided through Box of Drugs PLLC.

4.3 Service Limitations

a) Telemedicine consultations have inherent limitations, including the inability to perform physical examinations.

b) Not all medical conditions are appropriate for telemedicine evaluation.

c) Our physicians reserve the right to require in-person evaluation when deemed necessary for proper diagnosis and treatment.

d) Emergency medical conditions may require evaluation at an emergency department or urgent care facility.

4.4 Emergency Situations

a) Telemedicine services are not a substitute for emergency medical care.

b) Members experiencing life-threatening emergencies should call 911 or seek immediate emergency care.

c) Our physicians will help direct members to appropriate care settings when needed.

d) Members agree to follow physician recommendations regarding emergency care.

4.5 Documentation

a) All telemedicine consultations will be documented in the member's medical record.

b) Members may request copies of their medical records in accordance with applicable laws.

c) Consultation notes may be shared with other healthcare providers when authorized by the member.

d) Records are maintained in compliance with HIPAA and other applicable regulations.

4.6 Technical Requirements

a) Members are responsible for having appropriate technology to participate in telemedicine consultations.

b) Members must ensure adequate internet connectivity for video consultations when required.

c) Technical difficulties during consultations may necessitate rescheduling or alternative communication methods.

4.7 Quality of Care

a) All telemedicine services are provided according to applicable standards of medical care.

b) All physicians at Box of Drugs are Board-Certified Emergency Medicine Physicians

c) Quality assurance reviews may be conducted to ensure appropriate care standards are maintained.

5. Patient Rights and Responsibilities

5.1 Patient Rights

Members have the right to:

a) Receive professional medical services with dignity and respect

b) Have their medical information kept confidential in accordance with HIPAA regulations

c) Participate in decisions regarding their medical care

d) Receive clear explanations about their treatment options and medications

e) Request copies of their medical records

f) Decline recommended treatments or medications

g) Know the names and qualifications of their healthcare providers

h) Be informed of any service changes that may affect their care

5.2 Patient Responsibilities

Members are responsible for:

a) Providing accurate and complete medical information

b) Informing physicians of any changes in their health status

c) Reporting all current medications, including over-the-counter drugs and supplements

d) Following agreed-upon treatment plans and physician instructions

e) Keeping scheduled appointments or providing timely notice of cancellation

f) Using medications only as directed and after physician consultation

g) Maintaining their Box of Drugs in accordance with storage requirements

h) Promptly reporting any adverse reactions or complications

i) Maintaining current contact and payment information

5.3 Communication Standards

Members agree to:

a) Respond to communications from Box of Drugs PLLC regarding their care

b) Maintain a current phone number and email address on file

c) Use appropriate communication channels for medical concerns

d) Notify Box of Drugs PLLC of any changes in their contact information

e) Treat all staff members with respect in all communications

5.4 Medical Emergencies

Members understand that they must:

a) Seek immediate emergency care when appropriate

b) Contact emergency services (911) for life-threatening situations

c) Follow up with Box of Drugs PLLC after any emergency room visits

d) Provide documentation of emergency care received from other providers

5.5 Healthcare Decisions

Members acknowledge that:

a) They have the right to make informed decisions about their healthcare

b) They may refuse any recommended treatment

c) Refusing recommended treatment may result in suboptimal outcomes

d) Their physician may terminate care if members repeatedly refuse essential treatment recommendations

6. Privacy and Data Protection

6.1 HIPAA Compliance

a) Box of Drugs PLLC complies with all Health Insurance Portability and Accountability Act (HIPAA) requirements.

b) A detailed Notice of Privacy Practices is available on our website and upon request.

c) Members have rights regarding their Protected Health Information (PHI) as defined by HIPAA.

d) Any breach of PHI will be reported in accordance with HIPAA requirements.

6.2 Information Collection

We collect and maintain:

a) Personal identification information

b) Medical history and records

c) Treatment and prescription information

d) Payment and insurance information

e) Communication records between members and providers

f) Usage data related to telemedicine services

6.3 Use of Information

Your information may be used to:

a) Provide and coordinate medical care

b) Process payments and maintain accounts

c) Communicate about services and appointments

d) Fulfill legal and regulatory requirements

e) Improve quality of care and service delivery

f) Conduct internal audits and quality assessments

6.4 Information Security

Box of Drugs PLLC maintains:

a) Encrypted electronic health record systems

b) Secure telemedicine platforms

c) Physical, technical, and administrative safeguards

d) Access controls for all patient information

e) Regular security assessments and updates

6.5 Information Sharing

We may share your information:

a) With other healthcare providers involved in your care

b) When required by law or court order

c) To protect public health and safety

d) In response to a medical emergency

e) With your written authorization

6.6 Member Rights Regarding Information

Members have the right to:

a) Access their medical records

b) Request amendments to their information

c) Receive an accounting of disclosures

d) Request restrictions on information sharing

e) Choose how they receive communications

f) Receive notifications of privacy breaches

6.7 Electronic Communications

Members acknowledge that:

a) Electronic communications have varying levels of security:

   - WhatsApp and iMessage communications are end-to-end encrypted

   - Standard text messages are not encrypted

   - Email should not be used for emergency communications

b) Members may choose their preferred secure communication method

c) Emergency communications should be made via phone call regardless of encryption status

7. Emergency Protocols

7.1 Emergency Definitions

a) Medical Emergency: A condition requiring immediate medical attention to prevent serious harm or death

b) Urgent Medical Need: A condition requiring prompt attention but not immediately life-threatening

c) Routine Medical Issue: A non-urgent condition that can be addressed during regular consultation

7.2 Emergency Response Procedures

Members must:

a) Call 911 immediately for life-threatening emergencies including but not limited to:

   - Chest pain

   - Difficulty breathing

   - Severe allergic reactions

   - Stroke symptoms

   - Serious injuries

b) Contact Box of Drugs PLLC after emergency services have been activated

c) Follow all emergency care instructions provided by physicians

d) Provide follow-up information about emergency care received

7.3 After-Hours Care

a) Physician consultation is available 24/7 for active members

b) After-hours consultations follow the same protocols as regular consultations

c) Members must clearly communicate the urgency of their medical situation

d) Physicians will direct members to appropriate care settings based on symptoms

7.4 Use of Box of Drugs in Emergencies

a) Members must contact a physician before using any medication, even in emergencies

b) Physicians will provide specific instructions for emergency medication use

c) Members must report all emergency medication usage within 24 hours

d) Emergency medication usage may trigger automatic refill of used medications

7.5 Documentation Requirements

Members must document:

a) Time and nature of the emergency

b) Any medications used

c) Emergency services contacted

d) Care received from other providers

e) Follow-up care needed

7.6 Emergency Prevention

Box of Drugs PLLC will:

a) Provide education about common emergency situations

b) Review emergency protocols during membership orientation

c) Update emergency procedures based on best practices

d) Maintain current emergency contact information for all members

8. Termination and Cancellation

8.1 Member-Initiated Cancellation

a) Members may cancel their subscription by providing written notice before their next renewal date

b) Cancellation requests must be submitted through approved communication channels

c) No refunds will be issued for partial periods

d) Members retain access to services through the end of their paid subscription period

8.2 Provider-Initiated Termination

Box of Drugs PLLC may terminate services for:

a) Violation of these Terms and Conditions

b) Misuse of medications or services

c) Non-payment of fees

d) Threatening or abusive behavior toward staff

e) Repeated non-compliance with medical advice

f) Other actions that compromise the safety or integrity of the program

8.3 Immediate Termination

The following actions may result in immediate termination without notice:

a) Sharing or selling medications

b) Providing false medical information

c) Using medications without physician consultation

d) Criminal activity related to the program

e) Fraudulent payment or insurance claims

8.4 Post-Termination Procedures

Upon termination:

a) Members must cease using all Box of Drugs services

b) Remaining medications must be disposed of according to provided instructions

c) Members are entitled to a copy of their medical records

d) Members remain responsible for any outstanding balances

e) Emergency consultation privileges are immediately revoked

8.5 Reactivation

a) Cancelled memberships may be reactivated at prevailing rates

b) Reactivation after termination is at the sole discretion of Box of Drugs PLLC

c) Additional documentation or requirements may be necessary for reactivation

d) Previous membership history may affect reactivation eligibility

9. Legal Disclaimers and Limitations

9.1 General Disclaimers

a) Box of Drugs PLLC provides services on an "as is" basis

b) No guarantees are made regarding specific medical outcomes

c) Telemedicine services have inherent limitations and risks

d) Not all medical conditions are appropriate for telemedicine treatment

e) Members acknowledge that in-person care may be necessary

9.2 Limitation of Liability

Box of Drugs PLLC's liability is limited to:

a) The amount paid for services in the twelve months preceding any claim

b) Direct damages only; no indirect, consequential, or punitive damages

c) Claims arising from direct provision of medical services

d) Matters within our direct control and responsibility

9.3 Member Acknowledgments

Members acknowledge that:

a) Medical treatment inherently involves risks

b) Telemedicine has specific limitations and risks

c) Following medical advice does not guarantee specific outcomes

d) Failure to follow medical advice may result in harm

e) Emergency services may be necessary despite our care

9.4 Force Majeure

Neither party shall be liable for delays or failures due to:

a) Natural disasters

b) Pandemics or public health emergencies

c) Government actions or regulations

d) Technology failures beyond our control

e) Other circumstances beyond reasonable control

9.5 Indemnification

Members agree to indemnify Box of Drugs PLLC against claims arising from:

a) Misuse of medications or services

b) Failure to follow medical advice

c) Provision of false or incomplete information

d) Violation of these Terms and Conditions

e) Unauthorized sharing of medications or services

9.6 Survival

The following provisions survive termination:

a) Payment obligations

b) Confidentiality requirements

c) Indemnification obligations

d) Liability limitations

e) Dispute resolution requirements

Contact Information If you have any questions or concerns about these Terms and Conditions, please contact us at:

Box of Drugs PLLC
1670 Riverbend Rd
contact@boxofdrugs.com
(888) 611-8822

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.