Frequently Asked Questions
About Box of Drugs
What is Box of Drugs?
Box of Drugs is a physician-designed emergency medication kit paired with on-demand medical guidance. Each box is curated by a board-certified emergency medicine physician and intended for preparedness, travel, and peace of mind.
Is Box of Drugs a replacement for primary care or emergency care?
No. Box of Drugs is designed to support preparedness and early decision-making. It does not replace primary care, emergency services, or in-person medical evaluation when needed.
What areas do you serve?
Medical services are currently available to patients located in states where our physicians are licensed. Availability may vary by location.
Enrollment & Medical Review
How do I get started?
Enrollment and medical review are completed through a secure, HIPAA-compliant medical platform. You’ll complete a brief health questionnaire, which is reviewed by a board-certified emergency medicine physician.
Who reviews my information?
All medical information is reviewed by a board-certified emergency medicine physician who determines whether Box of Drugs is appropriate for you and which medications, if any, are indicated.
How long does the review process take?
In most cases, physician review is completed within one business day after enrollment is submitted.
Medications & Use
What types of medications are included?
Medications are selected based on your health history, travel or lifestyle needs, and physician judgment. Not all medications listed on this site are appropriate for every patient.
Can I request specific medications?
You may indicate preferences, but all medications are prescribed solely at the discretion of the reviewing physician based on safety and medical appropriateness.
What if I have questions about when or how to use a medication?
If questions arise, you may contact the physician listed on your box for guidance on what to take, what to do next, and when in-person care is recommended.
What happens if a medication is used or expires?
Used or expired medications may be refilled when medically appropriate. Refill availability and costs vary by prescription.
Privacy & Medical Records
How is my medical information protected?
All enrollment and physician review are completed through a secure, HIPAA-compliant medical platform. Access to medical information is limited to authorized clinical personnel.
Will my information be shared with third parties?
Medical information is only shared when necessary for your care and in accordance with HIPAA regulations.
Payments & Subscriptions
What payment methods do you accept?
Major credit cards are accepted. Other electronic payment methods may be arranged, including Apple Pay, Venmo, PayPal, or cryptocurrency, depending on availability.
Do you accept insurance?
Box of Drugs operates on a direct-pay model. We do not bill insurance.
Can I cancel my subscription?
Subscriptions may be cancelled at any time. Upon cancellation, ongoing access to physician services and medication refills ends.
Emergencies & Urgent Situations
What should I do in a medical emergency?
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Box of Drugs is not intended for emergency response.
Do you provide after-hours support?
Physician guidance is available for registered users as outlined during enrollment. Emergency situations should always be handled through local emergency services.
Contact
How can I reach you?
For general questions, please contact:
📞 (888) 611-8822