Frequently Asked Questions
About Our Services
What services do you provide?
We provide personalized medical concierge services, including medication management and direct access to a concierge physician. Our team works to ensure you receive comprehensive care tailored to your needs.
Do I need a referral to use your services?
No, you don't need a referral. You can begin the process by completing our medical intake form on our website.
What areas do you serve?
We currently serve patients throughout Pennsylvania. Contact us to verify if we provide services in your specific location.
Medical Records & Privacy
How do you protect my medical information?
We maintain strict HIPAA compliance and store all medical records offline in secure, access-controlled facilities. Only authorized personnel have access to your information, and we never share your data with third parties without your explicit consent.
Can I access my medical records?
Yes, you have the right to request and obtain copies of your medical records at any time. You can submit a request by contacting our office directly.
Do you share my information with other healthcare providers?
We only share your information with other healthcare providers when necessary for your care and with your explicit consent. All information sharing follows HIPAA guidelines.
Subscription & Medications
What is your cancellation policy?
You may cancel your monthly subscription at any time. However, please note that upon cancellation, you will no longer have access to medications prescribed through our service without obtaining a separate doctor's order. This is for your safety and compliance with medical regulations.
Do you accept insurance?
As a concierge medical service, we operate on a direct-pay model. However, we can provide documentation for you to submit to your insurance for potential reimbursement.
What payment methods do you accept?
We accept all major credit cards, HSA/FSA cards, checks, and electronic payments through our secure payment system.
What happens when I use the medications or they expire?
We will happily refill any used or expired medications for a nominal cost per prescription. In general this will be $20 to send your refill prescription to you.
Emergency Situations
What should I do in case of a medical emergency?
If you're experiencing a medical emergency, call 911 immediately or go to the nearest emergency room. Once you're stable, please notify our office so we can coordinate with your emergency care providers.
Do you provide after-hours support?
Yes, we provide after-hours support for urgent medical concerns to our registered patients. The after-hours contact information is provided upon registration.
Getting Started
How do I become a patient?
The process is simple:
1. Complete our medical intake form on our website
2. Your information will be reviewed by a physician
3. You'll receive recommended medications based on your needs
4. Once you accept the recommendations, you can order your Box of Drugs
5. Upon completion, you'll gain access to our concierge physician
How long does the registration process take?
Once you complete the medical intake form, our physician will review your information within one business day.
For additional questions not covered in this FAQ, please contact our office at (888) 611-8822 or email info@boxofdrugs.com.